FAQ
Frequently asked questions
We ship most orders out daily during normal business days if ordered before 1pm EST. Pre-order or out-of-stock items will be shipped when they are available. You can see our full shipping policy here.
Our refund policy is a return window of 14 days for all products. Love it or return it! Unfortunately, we can’t offer you a refund or exchange after this period. To complete your return, we require a receipt or proof of purchase directly from our website or store. There will also be a $4.00 fee for shipping and handling that will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 – 5 business days or as set by our payment processor.